Exchange and Return Policy

Bairral’s offers its customers quality products. Our ultimate goal is the full satisfaction of our customers, so we accept replacement or return of unused products within 30 calendar days of receipt of purchase at no additional cost.

1. REQUEST FOR EXCHANGE OR RETURN

To request the exchange or return of your product is simple and fast!
Send an email to sac@bairrals.com, with the full address, phone number, along with an email to send the PAC number for shipping the defective merchandise.

IMPORTANT: In the body of the email send an explanatory about the problem to optimize your
service.

2. DEADLINE FOR REPLACEMENT REPLACEMENT OR REPLY FOR REASON

2.1 Repentance of Purchase

You have up to 30 calendar days of receipt of the product to request a replacement or return if your product is unused.

2.2 Delivery, product or packaging error

If you have received your product with any discrepancy, such as open or damaged packaging, missing accessories, or product not in accordance with the purchase, please report it immediately.

2.3 Defective Product UNUSED

If you received your product with any alleged failure or defect, report it immediately. You have up to 30 calendar days of receipt of the product to request a replacement or return if your product is unused.

2.4 Defective Product AFTER USE

Products sold by Bairral’s are warranted for 90 days. If after use of the product you identify any kind of failure or defect, you should contact our Customer Relationship Center.

3. EXCHANGE OPTIONS

-Exchange for the same product without payment of the new shipping. “Same product” means
change by different numbering / size;

– Exchange vouchers to be used at Bairral’s within 90 days of issue.

4. RETURN OPTIONS

– Refund of the amount paid including shipping, according to the payment method used in
order closing

– Exchange vouchers to be used at Bairral’s within 180 days of issue.

5. PRODUCT CONDITIONS FOR EXCHANGE OR RETURN

The product must be returned unused, in its original packaging, accompanied by manuals, accessories and invoice. All returned products undergo a Bairral’s Quality Control review upon arrival at our Distribution Center, which may take up to five (5) business days. The desired product for exchange and / or refund of the amount paid will only be released after approval by our Quality Control. If any discrepancy or violation of the product is identified, we will not accept the return and will return the product to the sender without prior notice.

6. RETURNS OF RETURN

Returning your product to the Distribution Center can be done by postage or collection at no charge. For the post option you will receive a link in your email that will give you the right to post the product to any accredited post office. The procedure is simple and speeds up the exchange process.

7. TERM FOR REFUND

– Credit Card Payment: The credit card will be refunded within 20 business days. This deadline
is set by the card company;

– Bank Payment: The refund will be made to the order holder’s checking account within 10
working days after the return is completed. If the order holder does not have a bank account,
we will make a Money Order, as the refund cannot be made to a third party account.

8. PROMOTIONS

For products purchased on promotion, if exchange and / or return is required, the amount considered will be the one paid for the product and not its original value Example: If you purchased an item on sale for $ 50 but its original value was $ 100, the amount considered will be $ 50.

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